CUES Tech Port is a joint collaboration of CUES and Cornerstone Advisors.

CUES Tech Port will next publish on Jan. 7. Have warm and wonderful holidays!

This Wednesday's feature (12/17): PLANNING—Doing More With Less in 2009
Don't just pull back from IT projects that support your CU's strategy. Try getting more from the tools and resources you already have.

By Ted Thames, senior director, Cornerstone Advisors Inc., CUES' partner in CUES Tech Port

Read more on process improvement.

Read more on tech planning.

Also read "IT Cost Control is More than a Fire Drill" on GonzoBanker.

CUES Tech Port is a benefit for CUES and CUES Supplier members. If you need your members-only password, please e-mail cues@cues.org.

• Non-members, Check out this sample article: Voice Response Doesn't Get Much Respect, But Has Great Potential
  Like Rodney Dangerfield, the VRU gets no respect, even though it's a channel over which CUs can truly distinguish themselves from the competition. Check out the list of best practices included with this article by Bill McFarland, senior director of Cornerstone Advisors Inc., and see how your credit union is doing at building respect for its VRU.